Frequently Asked Questions

Do you deliver?

Yes! We deliver New Zealand-wide.

At the moment, we are unable to ship internationally, but we are happy to send your order anywhere within New Zealand using our trusted courier partners. We will always do our best to get your order to you as quickly and safely as possible.

How long will my order take to arrive?

To give your plants the best chance of arriving in great condition, we dispatch plant orders Monday to Wednesday. This helps avoid plants sitting in courier depots over the weekend.

Orders placed after 1pm on Wednesday will be dispatched the following Monday.
South Island: Usually arrives the next working day after dispatch.
North Island: Usually arrives within 2–3 working days after dispatch.
Rural addresses: Please allow an extra 1–2 working days.

You will receive tracking details once your order has been dispatched.

How does shipping work?

We do our best to keep our freight pricing as fair and transparent as possible.

Because different plants and products often require different-sized boxes or individual packaging to ensure they arrive safely, shipping costs can vary depending on what is in your order.

If you think something does not look quite right, we are always happy to double-check it. Just email us at online@oderings.co.nz.

I have a problem with my order. What should I do?

We are here to help!

Please email online@oderings.co.nz with:

Your order number
A description of the issue
Photos (if your plants arrived damaged)

Our online support team is available Sunday to Wednesday.

If your enquiry is urgent, please call our Barrington Store on 03 332 9099.

I need more plants than you have in stock. Can you help?

Absolutely – we will do our best.

We grow much of our own stock, so we can often source larger quantities through our wholesale department. If the plants come from one of our trusted suppliers, we are happy to check their availability with them as well.

Just get in touch and let us know what you are after.

How are plants packaged for delivery?

We take great care to make sure your plants arrive happy and healthy.

Where appropriate, we:

Secure the soil to minimise movement during transit.
Carefully pack plants into sturdy boxes.
Clearly label every parcel for our courier partners.

We pack every order as if we were sending it to ourselves.

Do you offer landscaping advice?

Yes!

Our landscaping team is happy to help with larger projects. You can contact them at admin@oderingslandscaping.co.nz.

If you have general gardening questions, need plant advice, or are not sure what is best for your space, our knowledgeable team is always happy to help. Give your nearest store a call or email online@oderings.co.nz if you're outside the Christchurch area.

Something is out of stock. When will it be back?

Many of our products are seasonal, so availability can vary throughout the year.

If you are looking for a particular item, email online@oderings.co.nz or call our Barrington Store on 03 332 9099. We will happily check with our growers and give you the best estimate we can.

Can I choose a delivery date?

At this stage, we are unable to guarantee specific delivery dates. We dispatch orders as quickly as possible, following our Monday–Wednesday shipping schedule to ensure plants arrive in the best condition. If there is a date you would like us to avoid (ie when no one will be home) we can certainly hold the order until that date has passed.

Will I receive tracking information?

Yes! Once your order has been dispatched, you will receive an email with your tracking details so you can follow its journey.

What if my plants arrive damaged?

While we package every order with care, plants can occasionally be damaged in transit.

If this happens, please email online@oderings.co.nz as soon as possible with your order number and clear photos of the plants. We will work with you to resolve the issue quickly.

Can I send plants as a gift?

Absolutely! Plants make wonderful gifts.

Simply enter the recipient's delivery address at checkout and select the gift-wrap option. Do not forget to write a message! If you would prefer us to send the order as a gift without gift wrap, please let us know in the delivery instructions so we can remove the prices.

Do the plants look exactly like the photos?

Plants are living things, so each one is unique. The photos on our website are intended as a guide, and the size, shape and colour of your plant may vary slightly depending on the season and stage of growth.

Do you offer Click & Collect?

Yes, Click & Collect is available for selected products, you will be able to select it during checkout. If you have any questions about collection, please get in touch before placing your order.

What payment methods do you accept?

Currently, we accept Afterpay, Visa, and Mastercard at checkout, making it easy and secure to complete your order online.